Relais de l'Opera


структура данных

Relais de l'Opera Via Palermo, 36 - 00184 ROMA Telofono: +39 06 94534185 Fax: +39 06 45668403 E-mail:

данные компании

Ragione Sociale: SI.MA. S.r.l. Sede legale: Via della Fonte di Fauno 25 Roma 00153 P.IVA / CF: 12086271009


This section describes the management methods practised by the site in question regarding the processing of the personal data of its users.
In compliance with article 13 of the Legislative Decree 196/2003, Personal data Protection Code, this information is made available to those interacting with the web services of , hotel services provider for the Relais de l'Opera.

This information only relates to the website of Relais de l'Opera, and not to any other websites that may be visited by the user via its links.

The information is also in accordance with Recommendation 2/2001, which was adopted on 17th May 2001 by European authorities represented in the Article 29 Data Protection Working Party set up under Directive 95/46/EC and specified some minimum requirements for online gathering of personal data and, in particular the methods, times and nature of the information that the data controllers must provide to users when they visit websites, regardless of the aims of said visit.

compliance with article 28 of the Legislative Decree 196/2003, the data controller is SI.MA. S.r.l. legally registered in Via della Fonte di Fauno 25 Roma 00153 via their legal representative.

In compliance with article 29 of Legislative Decree 196/2003, the Data Processor is the General Manager of Relais de l'Opera, Via Palermo, 36 - 00184 ROMA, Tel. +39 06 94534185, Fax +39 06 45668403, email

In compliance with article 29 of Legislative Decree 196/2003, the external Data Processor of the booking platform HOTELEASYRESERVATIONS is EasyConsulting S.r.l. legally registered in Via Nicolo III, 4 - 00165 Rome ( It does not directly handle the personal data of the clients unless necessary for IT Management (website hosting and computer security measures).
Data processing linked to the web services of this site occurs at the premises of the data controller.
No data made obtained from the web service is communicated to third parties unless strictly relevant to the aim of the processing or required by laws or regulations.
The EasyConsulting S.r.l. company which manages the website for the Relais de l'Opera provides the data acquired from the site to SI.MA. S.r.l., the data controller.

The personal data supplied voluntarily and optionally by users, who send requests to receive information on the hotel's services (prices, availability of the rooms and convention rooms, etc.), register for the newsletter, make online bookings or simply send employment requests by sending CVs in electronic form, are used only for completing the service requested and are not communicated to third parties unless required by law or where strictly relevant and necessary for fulfilling the requests.
In particular, the personal data provided voluntarily by interested parties will be gathered through telematic means directly and/or through delegated third parties (companies for email services, companies for hosting the websites) for the following purposes:

- to allow the users to make and confirm the booking by providing credit card data as guarantee;
- to carry out specific services requested during booking;
- to use the credit card issued as guarantee for the possible debit of any penalty in the event of cancellation beyond the term allowed for cancelling the reservation as defined during booking, or in the event of non-arrival of guests on the agreed date (no-show procedure);
- to promote commercial activities via email in compliance with comma 4 of article 130 of the Legislative Decree 196/2003;
- to register for the newsletter in order to receive regular communications of commercial or advertising nature;
- to evaluate any CVs sent that are compatible with open internal positions;
- anonymous statistics (to evaluate the number of accesses, etc.);
- to fulfil the current administrative, accounting and tax obligations, as well as to comply with laws and regulations.

The data processed by us may include data of a sensitive nature as defined by comma d of article 4 of Legislative Decree 196/2003 or rather personal data allowing the disclosure of racial or ethnic origin, religious, philosophical or other beliefs, political opinions, membership of parties, trade unions, associations or organizations of a religious, philosophical, political or trade-unionist character, as well as personal data disclosing health and sex life provided by you voluntarily in the notes field of the booking form, as instrumental to providing our services (food allergies, people with disabilities, information on health, etc.).

In accordance with article 26 of Legislative Decree 196/2003, any data of a sensitive nature will be processed by us with the maximum confidentiality and will not be distributed.

reserves the right to evaluate CVs received for vacancies within the hotel that are either current or may become available in the near future.

Any CVs considered of interest will be kept for up to a year and will be treated with complete respect of the minimum security requirements in compliance with articles 33, 34 and 35 of Legislative Decree 196/2003.
Nonetheless, all candidates are asked to respect the following rules in transmitting their CVs in electronic form:

- EasyConsulting S.r.l. in their role of external data processor;
- public offices and organisations as a function of legal and/or contractual obligations;
- credit recovery companies and banking institutes for the management of payments resulting from the fulfilment services;
- eventual consultants and external companies commissioned specially to carry out tax and contribution consultation activities on our behalf;
- collaborators or companies providing services when the information is necessary for the use of the hotel's services by the interested party;


Navigation Data
The software applications used in the functioning of this website acquire, during their normal running, some personal data the transmission of which is implied in the framework of the normal IP protocol of Internet communication.
This information are not gathered to be directly associated with the identified interested parties, but which by their very nature could, through subsequent elaboration and correlation with data kept by third parties (providers), permit the identification of users.
This category of data includes IP addresses or dominion names of computers used by visitors to the site, the date and time of the request, URI (Uniform Resource Identifier) addresses of the resources requested, the size of the file obtained in answer from the server, the numerical code indicating the state of the reply given by the server (OK, error, etc.), and other parameters regarding the operative system and the computer environment of the user.
This data is used exclusively to gather anonymous statistical information regarding the use of the site and to control its correct functioning, and is cancelled immediately after processing. This data could also be used by judicial authorities to assess responsibility in the event of hypothetical computer crimes against the site; notwithstanding this eventuality, the data regarding web contacts is stored for no longer than seven days.

Data Provided Voluntarily by the User.
The optional, specific and voluntary sending of emails to the addresses indicated on this site includes the subsequent acquirement of the sender's address, which is necessary for replying to questions, as well as of any other personal data included in the email.


Cookies are text files that are saved to your computer and remotely read by our servers and the servers of third parties the services of which we utilize. The use of permanent technical cookies and session cookies (i.e. those which are not permanently stored on the user's computer and are deleted when the browser is closed) is strictly limited to supplying the technical services requested by the user and to the transmission of the session identification number (consisting of numbers randomly generated by the server), which are necessary for a safe and efficient exploration of the site and its applications.
Technical cookies are used by this site to avoid the use of other computer techniques that may potentially compromise the confidentiality of site navigation by users.

This Website uses cookies for the following purposes:

Technical cookies:
these are used for the sole purpose of transmitting a communication via an electronic communication network, or to the extent strictly necessary for the provider of the service of an information company that has been explicitly requested by the subscriber or by the user to provide such service (see Art. no. 122, paragraph 1, of the Code).
They are not used for other purposes and are usually installed directly by the website owner or manager. They can be divided into browsing or session cookies, which ensure normal browsing and use of a website (allowing you, for example, to make a purchase or to login to access a restricted area); analytics cookies, which are integrated with technical cookies when used directly by the website manager to collect information, in aggregate form, on the number of users and how they browse the website; and functionality cookies, which allow browsing for users on the basis of a set of selected criteria (for example, language or the products selected for purchase) in order to improve the service offered to users.

You can find further information on the individual use of cookies that we use and what they are used for in the following table.

Cookie tecnici

Relais de l'OperaRelais de l'OperaNecessary cookie / TechnicalUsed to verify the acceptance of cookies1 day
Relais de l'OperaHPC.*Necessary cookie / TechnicalUsed to verify the acceptance of cookiese1 giorno
Relais de l'OperaPHPSESSIDNecessary cookie / SessionUsed to identify the user's sessionSession
HoteleasyreservationsCheckSESSIONNecessary cookie / SessionUsed to identify the user session on the Booking EngineSession
Google Analytics_gaAnalytics cookie / performanceThese cookies are used to distinguish users.More info2 anni
Google Analytics_gatAnalytics cookie / performanceThese cookies are used to speed up access requests.More info10 minuti
Google Analytics_gidAnalytics cookie / performanceQuesti cookie servono per distinguere gli utenti.More info2 giorni
ShinyStatAFOR, SSA, SSID, SN_*, SSCN_*, SSC_*, SSID_*Analytics cookie / performanceThese cookies are used to gather information on how visitors navigate the site. We use this information to create reports on user traffic on the site, conversion statistics and to improve the site in general. Cookies collect information anonymously.More info
Live Co-Bookinglivecob-*Session cookieUsed to identify the chat session and user session.Session

Third-party cookies:
These cookies are used to create an anonymous user profile based on your browsing experience on this website and on other websites. In this way, you will receive targeted advertising based on your interests rather than generic advertising. These cookies are not managed by our company and are known as third-party cookies.

You can find further information on the individual use of cookies that we use and what they are used for in the following table.

Third-party cookies

Google Apis_utma, _utmb, _utmc, _utmz, _utmt_ GlobaleHotelTracker, _utmt_ HotelTrackerAnalytics cookie / performanceThese cookies are used to gather information on how visitors navigate the site. We use this information to create reports on user traffic on the site, conversion statistics and to improve the site in general. Cookies collect information anonymously.More info
YouTubeNIDAdvertising cooki e/ preferencesThe purpose of this cookie is to record information about user preferences.More info6 months
YouTubePREFAdvertising cookie / preferencesUsed to guarantee safe navigation.More info2 years
addThis_atuvsAdvertising cookie / technicalEnsures that the user sees the updated count if they share a page with the AddThis social sharing app.More info
addThis_atuvcAdvertising cookie / technicalIt allows the user to see the updated count of shares regarding different social media, after sharing a page via an AddThis button.More info2 years
addThisloc, bt2, di2, uid, ups, uvc, mus, ssc, ssh, sshs, vcAdvertising cookie / technicalAllow the operation of AddThis.More info2 years
Live Co-Bookinglivecob-Advertising cookie / technicalSession cookieSession
hellomedianmdn_anonymous_idThird party / sessionUsed to identify the cobrowsing session.More info10 years
hellomedianmdn_viewerThird party / technicalThey allow the functioning of the cobrowsing.More info10 yars
TocToc.tmpThird party / sessionConsentono il funzionamento di ToctocMore infoSession
TocTocThird party / sessionThey allow the operation of Toctoc.More info2 years
Facebook Custom AudienceAdvertising cookieThese Remarketing and Behavioral Targeting cookies provided by Facebook, Inc. link the activity of this site with the Facebook advertising network.More info
AdWords Remarketing (Google Inc.)_gac_*Analyticsl cookie / performanceAdWords Remarketing is a Remarketing and Behavioral Targeting service provided by Google Inc. that links the activity of this Application with the Adwords advertising network and the Doubleclick Cookie.More info2 years
FlowXOfxo- messenger- fingerprintThird party / sessionUsed to identify the chatbot session.More infoSession
FlowXOidentityThird party / sessionUsed to identify the chatbot session.More infoSession
FlowXO__cfduidTThird party / technicalAllow FlowXO to work.More info2 years

Options regarding the use of cookies
Your PC can be set to warn you every time a cookie is sent to your computer, or you can choose to disable all cookies. You can do this by changing your browser settings. Since each browser has slightly different features, check the help menu in your browser to change cookie settings. You can then change your browser settings so that cookies are deleted or not saved on your computer or mobile device without your explicit consent.

The following links help you better understand how to set your browser:

- Chrome:
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- Internet Explorer:
- Safari:

If you disable cookies, you will not have access to the many features that make this Website more efficient.

Data subjects are entitled at any time to obtain confirmation of the existence of personal data concerning them and be informed of their contents and origin, verify their accuracy, or else request that such data be supplemented, updated or rectified (Section 7 of Legislative Decree no. 196/2003).

The above Section also provides for the right to request erasure, anonymisation or blocking of any data that is processed in breach of the law as well as to object in all cases, on legitimate grounds, to processing of the data.

All requests should be emailed to:
- Email:
- Or by ordinary mail at EasyConsulting S.r.l., Via Nicolò III, 4 – 00165 Roma

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